Questions fréquentes
Clear answers about stores, domains, hosting, billing and ownership.
Is every customer store independent?
Yes. Each store has its own application instance, database, domain and administration credentials.
Can I use a domain I already own?
Yes. You can connect an existing domain or purchase a new one through the platform when domain purchasing is enabled.
Who manages hosting and SSL?
Servanexo provisions the assigned infrastructure, configures DNS and requests SSL automatically.
Which payment methods are supported?
The platform supports Stripe and PayPal, subject to availability and the enabled payment settings.
Can my store be suspended after a failed renewal?
Yes. The billing lifecycle includes retries and a grace period before the store is suspended according to platform policy.
Do all customers receive the same template?
Yes. Servanexo offers one maintained Commerce product rather than a marketplace of different templates.
Will I receive updates and support?
Updates and support depend on the selected plan and are shown in the plan details.
How do I request help?
Signed-in customers can create and follow support tickets directly from their portal.